Printing or electronically filing your return reflects your satisfaction with TurboTax Online, at which time you will be required to pay or register for the product. You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. Satisfaction guaranteed or you don't pay.This guarantee cannot be combined with the TurboTax Satisfaction (Easy) Guarantee. Audit Defence and fee-based support services are excluded. Claims must be submitted within sixty (60) days of your TurboTax filing date, no later than (TurboTax Home & Business and TurboTax 20 Returns no later than July 15, 2022). TurboTax Free customers are entitled to a payment of $9.99. If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the amount paid for our software.This guarantee does not apply to TurboTax Free.
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Internet connection and acceptance of product update is required to access Audit Defence.Over the past 5 years, more than 24M returns have been electronically filed (using NETFILE) with TurboTax based on CRA NETFILE reporting.Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays and events beyond our control.
Intuit reserves the right to limit each telephone contact. For Basic, Standard, Premier, Home & Business, Deluxe Online, Premier Online, and Self-Employed Online, technical support by phone is free.